Respond accurately and promptly to telephone inquiries regarding bill adjudication, fee schedule allowances, IBR process, and appeals process.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
• Expected to take 6 calls per hour/48 calls per day to meet the set standard of production.
• With the average speed of answer (ASA) of 30 seconds and an abandonment rate of 3%.
• Expected to reach the goal of 20 minutes of after call work per day.
• Call hold ...
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